Terms of Use

These Terms govern the use of EccoSuit, a product offered by EccoValue (“we”, “us”). By creating an account or using the service, you, whether an individual or legal entity that contracts or uses EccoSuit (“you”, “Firm” or “Contracting Client”), agree to these Terms. If you do not agree, do not use EccoSuit.

1. Service

EccoSuit is a SaaS operational management platform for law firms, initially focused on immigration law firms, offering features to organize leads, clients, cases, documents, contracts, invoices, calendar, operational communication, workflows and internal activity control.

EccoSuit may integrate with third-party services, such as Google Calendar, WhatsApp and payment providers, to support the Firm’s operations. The availability, functioning and continuity of these integrations may depend on third parties and on configurations performed by the Firm itself.

2. Account and Registration

• You are responsible for maintaining the confidentiality of credentials and for all activity in your account.
• Provide true, complete and updated information. We may suspend accounts with incorrect data or misuse.
• The Firm is responsible for defining which users will have access to the platform and for periodically reviewing permissions, access and appropriate account use.

3. Plans, Billing and Taxes

• Plans, prices, usage limits and commercial conditions may be displayed on the website, inside the platform or in a specific commercial proposal.
• Unless otherwise indicated, amounts do not include taxes, fees, bank charges or third-party costs that may apply.
• EccoSuit may offer a free trial period. During onboarding, the Firm may be asked to register a payment method, but no charge will be made before the end of the trial informed at the time of contracting.
• After the end of the trial, if the Firm does not cancel within the applicable period, the subscription may be converted into a recurring subscription according to the selected plan.
• Recurring payments will be charged according to the contracted cycle until cancellation. Lack of payment may lead to suspension, restriction of features or placement of the environment in read-only mode.
• Third-party charges and fees, such as those from payment providers, may apply.
• Promotional conditions, such as plans for founding firms, may be subject to seat limits, deadlines, eligibility and specific rules disclosed at the time of contracting.

4. Acceptable Use

• It is prohibited to use the service for illegal purposes, send malware, violate third-party rights, perform reverse engineering or bypass technical limitations.
• We may monitor anomalous use to protect the platform and other clients.
• It is prohibited to use EccoSuit to store, transmit or process illegal, fraudulent, discriminatory, offensive, abusive content or content that violates third-party rights.
• The Firm must not attempt to access data, accounts, documents or environments of other firms or users.

5. Intellectual Property

EccoSuit, its interface, brand, code and content are owned by us or licensed to us. These Terms do not grant any intellectual property rights beyond what is necessary to use the service, on a non-exclusive and non-transferable basis.

6. Third-Party Integrations

7. Data and Privacy

Our processing of personal data is described in the Privacy Policy. By using EccoSuit, you agree to that policy.

The Firm is responsible for the legality, accuracy, updating and authorization for processing data from leads, end clients, documents, contracts, messages, case information and other content entered or processed on the platform by its users.

8. No Legal Services

EccoSuit is a technological operational management tool and does not provide legal services, legal consulting, legal representation, professional advice or immigration eligibility analysis. Use of the platform does not create an attorney-client relationship between EccoValue and any user, lead, Firm end client or third party.

Legal analysis, case strategy, document review, deadline compliance, professional communication, decision-making and ethical or regulatory responsibility remain the exclusive responsibility of the Firm and qualified professionals.

9. Availability, Support and Changes

• We make reasonable efforts to keep the service available, but interruptions may occur due to maintenance, third-party events or force majeure.
• Support models and response times may vary by plan.
• We may update, change or discontinue features, providing notice when reasonable.
• Unless a specific contract states otherwise, EccoSuit does not offer a formal SLA for availability, response time or resolution time.
• Features in development, beta, test or early access may be modified, limited or removed without any obligation of continuity.

10. Suspension and Termination

• You may terminate at any time (charges for the current cycle may be non-refundable, unless contractually provided otherwise).
• We may suspend, restrict, terminate or limit features due to violation of these Terms, security risk, misuse, legal requirement, suspected fraud or delinquency.
• In case of delinquency, the Firm’s environment may be placed in read-only mode, restricting operational actions without automatically deleting the Firm’s data.
• After account termination, we may retain certain data for the period necessary to comply with legal, tax, contractual, audit, security obligations or defense of rights.

11. Disclaimers

The service is provided “as is” and “as available”. We do not guarantee that it will be error-free, uninterrupted, suitable for a specific purpose or compatible with all operational, legal, regulatory or commercial needs of the Firm.

EccoSuit does not guarantee outcomes in legal, immigration, administrative, commercial or financial matters. The platform supports operational organization, but does not replace human review, professional judgment, internal controls and the Firm’s responsibility.

12. Limitation of Liability

To the maximum extent permitted by law, we will not be liable for lost profits, data loss, revenue loss, loss of opportunity, indirect, special, incidental, punitive or consequential damages. Our total liability for any claims related to the service will be limited to the amount actually paid by you to EccoSuit in the 12 (twelve) months preceding the event giving rise to liability.

13. Indemnification

You agree to indemnify and hold us harmless from claims, losses or expenses arising from use of the service in violation of these Terms, applicable laws, third-party rights, the Firm’s professional obligations or data, documents, messages, contracts and information entered, submitted, generated or processed by your users on the platform.

14. Changes to these Terms

We may change these Terms periodically. The current version will be published on this page with the “Last updated” date. Material changes will be communicated through reasonable means (for example, notice in the application).

15. Governing Law and Venue

These Terms will be governed by the laws of the Federative Republic of Brazil, except for mandatory rules that may apply at the place where the service is provided or used. The parties elect the courts of the District of São Bernardo do Campo/SP, Brazil, as the competent venue to resolve disputes arising from these Terms, without prejudice to EccoValue’s ability to seek urgent, precautionary, injunctive or rights-protection measures in any competent venue.

16. Contact

Questions? contato@eccovalue.com.br